Preprocessing Deployment Issue - Renders Stuck Wednesday 23rd July 2025 13:15:00


Shotstack experienced an issue where a deployment of new preprocessing functionality caused video renders to become stuck at the preprocessing step. The problematic update is in the process of being rolled back, and all rendering functionality should be restored to normal operations soon. Any renders that were stuck during this period may need to be resubmitted.

The problematic update has been rolled back, and all rendering functionality has been restored to normal operation.